Frequently Asked Questions
Everything you need to know about our handcrafted furniture and delivery process.
What materials are used in En Gold furniture?
We specialize in natural materials, primarily focusing on high-quality Fossil Stone, Travertine, and sustainably sourced timbers. Each piece is handcrafted, meaning the natural veining and texture of the stone are unique to every item.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery timeframes vary depending on the destination and the weight of the furniture. Please contact our concierge team for a custom international freight quote.
How do I care for my stone furniture?
To maintain the beauty of your stone, we recommend using coasters and placemats to prevent staining. Clean spills immediately with a damp cloth and mild soap. Avoid acidic cleaners or abrasive chemicals that can strip the natural sealant.
What is your return policy?
We offer returns on most items within 14 days of delivery, provided they are in original condition and packaging. Please note that bespoke or made-to-order pieces are non-refundable, and return shipping costs are the responsibility of the customer.
How long will it take for my order to arrive?
In-stock items are typically dispatched within 3-5 business days. For pre-order items, please refer to the specific lead times listed on the product page, which generally range from 8 to 12 weeks for hand-carved pieces.
Can I request a custom size or design?
We do offer customisation for trade clients and large-scale residential projects. If you are looking for a specific dimension in our signature stone styles, please reach out to our design team to discuss your requirements.